Delete your account and data
Updated 14 Nov 2026
You can delete your Mây Đèo account and related data at any time. Deletion cannot be undone.
Option 1: delete in the app (fastest)
- Open the Mây Đèo app and sign in.
- Go to the Profile tab.
- Choose "Delete account" and confirm.
Option 2: request by email
If you cannot open the app, email the contact address below from the address registered to your account with the subject "Delete account". We will process it within a reasonable time.
Data that is deleted
- Your account profile and sign-in information.
- Photos you uploaded with reports.
- Any remaining group location data.
Data that may remain
Anonymous aggregated data (not linked to you) and backups may be kept for a short period following the backup cycle, then deleted.